We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
In order to be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with labels and in its original packaging. You will also need the receipt or proof of purchase.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without prior request for return will not be accepted.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you are receiving the wrong item, so that we can assess the problem and take action.
Exceptions/non-turnable articles
Some types of items cannot be returned, such as perishable goods (such as food, flowers or plants), personalised products (such as special orders or personalised products). items) and personal care items (such as beauty products). Nor do we accept returns of dangerous substances, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific article.
Unfortunately, we cannot accept returns of sold items or gift cards.
Exchanges
The quickest way to make sure you get what you want is to return the item you have, and once the return is accepted, to make a separate purchase for the new item.
Reimbursements
We will inform you once we have received and inspected your return, and let you know whether the refund has been approved or not. If your application is approved, you will be automatically reimbursed on your original payment method within 10 working days. Remember that processing and sending the refund by your bank or credit card company may also take some time.
If more than 15 working days have passed since we approved your return, please contact us at support@bkaap.com.